Matchouse Terms and Conditions

Last updated: 14 May 2025

User Agreement: www.matchouse.com

Percy Real Estate Ltd operates an online platform allowing Users to connect through the Matchouse Platform with other Users who provide Services.

Please read these terms and all Policies including the Community Guidelines and Privacy Policy carefully before using the Matchouse Platform. These Policies are incorporated into this Agreement by reference.

All defined terms in this Agreement have the meaning given to them in the Matchouse Glossary.

1. Introduction and Acceptance

Welcome to Matchouse, an online platform operated by Percy Real Estate Ltd (referred to as "Matchouse", "we", or "us"). These Terms and Conditions ("Terms") govern your access to and use of the Matchouse website and services (collectively, the "Platform"). By accessing or using the Platform, you ("User" or "you") confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with these Terms, you must not use the Platform. We recommend you print or save a copy of these Terms for your records.

Matchouse provides a neutral marketplace to facilitate introductions and connections between different types of users, including property owners and seekers, and service providers and clients. We are not an estate agency, property broker, or employer of service professionals, and we do not act as an agent in any transaction between users. Any agreements for property rentals, sales, or services are solely between the users involved, and Matchouse is not a party to those contracts. Our role is limited to providing the Platform to enable users to find and communicate with each other.

By using the Platform, you represent that you are at least 18 years old (or the age of legal majority in your jurisdiction) and capable of entering into binding contracts. If you are using the Platform on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

Owned and operated by: Percy Real Estate Ltd, 25 Cabot Square, Canary Wharf, London, E14 4QZ

Company registration number: 15525233

2. Definitions

For the purposes of these Terms, the following definitions apply:

3. Scope of the Matchouse Service

Matchouse operates a technology platform that allows Users to connect for two primary purposes: (a) property rentals and sales (connecting Landlords/Estate Agents with Tenants/Buyers), and (b) service engagements (connecting Service Seekers with Service Professionals). Our Platform facilitates the initial contact and communication between Users.

Matchouse is not a property vendor, real estate broker, insurer, or employer. We do not own, sell, resell, furnish, rent, sublet, manage, or control any of the properties listed, nor do we provide the services listed by Service Professionals. We do not guarantee that any User will find a suitable property or service provider, or that any property or service will meet your expectations. All postings and engagements are made at the discretion of the Users, and any arrangements formed are strictly between the Users involved.

You acknowledge that Matchouse does not supervise, direct, or control Users' activities beyond providing the Platform. We do not guarantee the truth or accuracy of listings, profiles, ratings, reviews, or any User-Generated Content on the Platform. It is your responsibility to evaluate and verify other Users and any information or Content they provide. Matchouse may, at its discretion, offer optional identity or credential verification tools, but we make no warranties or guarantees about the identity, trustworthiness, or suitability of any User, even if a User has been verified or background-checked through our system. You should exercise due diligence and care in deciding to interact with or transact with other Users, just as you would when dealing with strangers in any setting.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Platform (such as posting a listing or contacting another user), you may need to create a Matchouse account. You agree to provide accurate, current, and complete information during registration and at all other times when using the Platform, and to update your information as necessary to maintain its truth and accuracy. Each registration is for a single individual or entity only; you must not share your account with others or register multiple accounts for the same role or purpose. If you create an account on behalf of a business or organization (e.g. an agency), you must ensure only authorized individuals use it and that all activity complies with these Terms.

4.2 Account Security

You are responsible for maintaining the confidentiality and security of your account login credentials. You must keep your password secure and not disclose it to any third party. You agree not to allow anyone else to use your account. You are liable for all activities conducted through your account (whether authorized by you or not) and will promptly notify Matchouse of any unauthorized access or suspected breach of security. We have the right to disable or suspend your account at any time if, in our reasonable opinion, you have violated these Terms or if required for security or maintenance purposes.

4.3 Eligibility

The Platform is intended for use by persons residing in the United Kingdom. By using the Platform, you represent that you are located in the UK or otherwise permitted to use the service. If you are not a UK resident, you understand that some features may not be available or appropriate, and you must ensure your use complies with local laws. We may restrict or terminate access to the Platform in any jurisdiction at our discretion.

4.4 Age and Capacity

You must be 18 years of age or older (or the age of majority in your jurisdiction) to register for a Matchouse account or use the Platform in any capacity that results in an agreement (such as a tenancy, sale, or service contract). By using the Platform, you warrant that you meet this age requirement. Matchouse is not available to minors; if you are under 18, you may not use the Platform.

4.5 Account Suspension and Termination

Matchouse reserves the right to suspend or terminate your account at any time, with or without notice, if you breach these Terms, engage in inappropriate or fraudulent activity, provide false information, or if we believe it is necessary to protect the safety or rights of others or of Matchouse. We may also suspend your account if required by law or if your use of the Platform is disruptive or harmful to others or to Matchouse. In the event of termination due to your breach of these Terms or misconduct, you will not be entitled to any compensation or reimbursement for unused Credits or other services (see Section 7 for Credit terms).

5. User Roles and Responsibilities

The Platform accommodates various user roles. In addition to the general obligations in these Terms, you agree to the following role-specific terms if you use the Platform as one of the following:

5.1 Landlords

A Landlord is solely responsible for ensuring that they are legally entitled to offer the property for rent and that the listing and rental comply with all applicable laws and regulations (such as landlord registration, possession of necessary safety certificates, compliance with the Tenant Fees Act, right-to-rent checks, etc.). By listing a property, you represent and warrant that you own the property or are authorized to rent it out, and that all information in your listing (including rent, property description, features, and any terms) is truthful, current, and not misleading.

Rental Agreement: Any rental or lease agreement formed with a Tenant is solely between the Landlord and the Tenant. Matchouse is not a party to your rental agreements and is not responsible for ensuring performance of either party's obligations. It is the Landlord's duty to conduct due diligence on prospective Tenants (for example, verifying references, creditworthiness, immigration/right-to-rent status, etc.) and to satisfy themselves about the Tenant's suitability. Matchouse does not guarantee Tenant quality or accept liability for any loss (e.g., unpaid rent or property damage) arising from the landlord-tenant relationship.

No Vetting by Matchouse: You acknowledge that Matchouse does not vet or verify Tenants beyond any optional tools we may provide. All risks of dealing with Tenants rest with you as the Landlord. We highly recommend meeting tenants, conducting appropriate checks, and using a written tenancy agreement. None of the information on our Platform is a substitute for your own checks and professional advice; for example, you should verify critical details and not rely solely on listing information.

Content Compliance: Landlords must ensure that their property listings comply with the Content standards in Section 8. This includes refraining from discriminatory statements (e.g. a listing must not express preference based on protected characteristics) and avoiding any false or exaggerated claims. You must not upload any images or content that violate Section 8 (e.g. no offensive or unauthorized images). You grant Matchouse the right to use and display your listing content as described in Section 8. If a Landlord's listing is found to be illegal, in breach of these Terms, or infringing third-party rights, Matchouse may remove the listing and reserves the right to suspend the Landlord's account.

Fees: There may be fees associated with listing a property (for example, purchasing Credits or a subscription to post a property). Any such fees will be communicated to you in advance. Failure to pay applicable fees may result in inability to list or removal of listings.

5.2 Estate Agents

If you are an Estate Agent or Letting Agent using Matchouse, you are additionally subject to the following:

5.3 Tenants

As a Tenant, you use Matchouse to find rental properties. You are responsible for your own due diligence before entering a tenancy. This includes visiting the property (where possible), reading the tenancy terms, verifying what is included, and making appropriate inquiries (for example, checking who the Landlord is, any applicable permits or licenses, etc.). Property listings on Matchouse are provided by Landlords or Agents and, while we require they be accurate, we cannot guarantee that every listing is correct or not misleading. Always verify key details independently and consider obtaining professional advice (for instance, legal advice on a tenancy contract) before committing.

No Tenancy with Matchouse: Any tenancy agreement you enter via a connection on our Platform is exclusively between you and the Landlord (or Estate Agent acting for the landlord). Matchouse is not a party to it and has no obligations or liability under that agreement. All terms of the tenancy (such as rent, deposit, tenancy duration, responsibilities for bills, etc.) should be clearly agreed in writing between you and the Landlord/Agent. Matchouse does not guarantee that a property is safe or suitable, or that the Landlord will perform their obligations. Likewise, we do not guarantee the Tenant's ability to pay rent or maintain the property – those risks are borne by the respective parties.

Payments: Be cautious with any payments prior to signing a tenancy. Matchouse never asks Tenants to pay us for rent or deposits; such payments typically go to the Landlord or their agent. Use secure, traceable payment methods and be wary of any request that seems irregular (e.g., wiring money to foreign accounts). If Matchouse offers a third-party payment solution for holding a deposit or first month's rent, that service will be subject to the third-party provider's terms and conditions and is used at your discretion. Matchouse is not liable for losses if you choose to transfer money outside of the Platform or contrary to our guidelines.

Tenant Conduct: You agree to use any contact information obtained through the Platform only for the purpose of seeking housing. You will not harass, abuse, or discriminate against Landlords or Agents. After you have found a property, it is courteous (though not required) to mark your profile or search as no longer active or inform other prospective Landlords that you are no longer available, to avoid unnecessary communications.

5.4 Buyers

As a Buyer using Matchouse to find properties for purchase, you are responsible for conducting due diligence on any property and seller before entering into a contract. Matchouse is not a real estate broker and does not conduct valuations or surveys. All information about properties is provided by the seller or their Agent, and we make no guarantee as to its accuracy or completeness. You should verify material facts independently (for example, through property searches, surveys, inspection, and legal counsel). None of the information on the Platform is intended to substitute for professional advice; we strongly recommend engaging a solicitor or licensed conveyancer for any property transaction and obtaining a proper survey.

No Sale Contract with Matchouse: Any contract for purchase of a property found through Matchouse will be strictly between you and the seller (and/or facilitated by their Estate Agent). Matchouse is not a party to sale contracts and has no involvement in escrow, title transfer, or financing. We do not guarantee that any seller or agent will complete the sale or that you will be able to obtain financing. All risk in the transaction, including deposit monies and contractual obligations, rests with the contracting parties. Buyers must ensure they follow the proper legal process (exchange of contracts, etc.) as required by UK law for property sales.

Property Viewings and Negotiations: While Matchouse may facilitate initial communication, Buyers should wherever possible view properties in person and directly communicate with the seller or Agent to negotiate the terms of purchase. Any offer you make via the Platform is not binding until accepted and formalized according to law (i.e., a written contract). We do not accept liability for any communications between you and sellers/agents off the Platform, even if initiated through Matchouse.

Fraud Prevention: Be vigilant for fraud. Matchouse endeavors to prevent fraudulent listings, but cannot warrant that every listing or user is legitimate. If something seems too good to be true (e.g., a deeply discounted price or pressure for quick payment), proceed with caution. Report suspicious behavior to Matchouse. We may at our discretion investigate and take action, but ultimate diligence is your responsibility.

5.5 Service Professionals

A Service Professional offering services on Matchouse must abide by the following:

5.6 Service Seekers (Customers)

As a Service Seeker, you are responsible for clearly and accurately describing the service you need when posting a request or communicating with a Service Professional. Provide complete information to avoid misunderstandings (e.g., if you need a repair, describe the issue honestly; if you need a service at a specific time or location, specify those details).

6. User-Generated Content and Acceptable Use

When you use our Platform, you may post or transmit User-Generated Content (such as property listings, profile information, descriptions, messages, reviews, photos, etc.). The following rules apply to all Content and use of the Platform:

6.1 Permissible Content

You must ensure that all Content you upload, post, or share complies with these Terms and any applicable laws. All content must be appropriate, truthful, and lawful. Specifically, you agree that your Content will not:

6.2 Content License to Matchouse

By posting any Content on our Platform, you grant Matchouse a worldwide, non-exclusive, royalty-free, perpetual license to use, copy, modify, adapt, publish, translate, distribute, and display that Content (in whole or in part) for the purpose of operating, promoting, marketing, or improving the Platform, and for any other purposes described in our Privacy Policy. We do not claim ownership of your content; you retain ownership of your original works. This license simply allows us to host and showcase your content (for example, display your property listing to prospective tenants, or use snippets in advertising our services). All content you upload is considered non-confidential and non-proprietary, and Matchouse may disclose it to third parties or the public as needed.

You also agree that Matchouse may disclose your identity or contact information to third parties if required by law or in good faith belief that such disclosure is reasonably necessary (for example, to law enforcement in investigating illegal content, or to a party claiming that your content infringes their rights).

6.3 Monitoring and Moderation

Matchouse does not pre-approve all content posted by users and is not obligated to monitor or edit User-Generated Content. However, we reserve the right to review, screen, and/or delete any content at any time and for any reason, without notice. We may remove or disable access to any content that we consider, in our discretion, to be objectionable or in violation of these Terms or our policies. Users have no right or expectation that content they post will remain on the Platform, and Matchouse has no liability for removal or loss of such content. We also reserve the right to terminate or suspend the account of any user who violates the Content standards or engages in prohibited conduct.

6.4 User Interactions

You are solely responsible for your interactions and communications with other Users on the Platform. Exercise common sense and good judgment in what you share. Do not divulge sensitive personal information (like financial details or identity documents) on public areas of the Platform. When communicating off-platform (such as meeting in person or moving to phone/email), continue to exercise caution. Matchouse is not liable for any acts or omissions of users you interact with, even if you met them through our Platform.

If you have a negative experience or encounter content or behavior that violates these Terms, you can report it to us. We will investigate complaints and take action as we deem appropriate, but we are not responsible to you for the conduct of other users.

6.5 Acceptable Use of the Platform

You agree to use the Platform only for its intended purposes. Prohibited uses include, but are not limited to:

Violation of this Section 6 may result in immediate suspension or termination of your account and possible legal action against you.

7. Credits and Payments

Matchouse may employ a system of Credits for certain transactions or features on the Platform. The following terms apply to Credits and any other payments on the Platform:

7.1 Purchasing and Using Credits

Users may purchase Credits through the Platform to use for designated purposes (for example, an Estate Agent may use credits to post listings or receive leads, a Service Professional might use credits to respond to job requests, etc.). The specific usage of credits and pricing will be communicated within the Platform. All Credits purchased are personal to your account and role, and can only be used in accordance with the Platform's functionality. Credits cannot be used as legal tender and are not redeemable for cash.

7.2 Non-Transferability

Credits are non-transferable. This means you cannot sell, gift, or move credits from your account to another user's account. Credits are intended for the sole use of the account and role for which they were purchased. For example, credits acquired by a Service Professional are to be used for securing service leads on that account only, and cannot be transferred to a Landlord account or to another Professional. Any attempt to transfer or trade Credits outside of the approved Platform mechanism is a breach of these Terms and may result in cancellation of the Credits or account suspension.

7.3 Expiration of Credits

Credits may have an expiration date. Unless otherwise specified at the time of purchase, Credits will generally expire after 12 months from the date of purchase or issuance. Unused credits after the expiration period will be forfeited and removed from your account automatically. It is your responsibility to keep track of your credit balance and usage; Matchouse is not obligated to remind you of pending expiration.

7.4 No Refunds on Credits

All purchases of Credits and other prepaid fees are final and non-refundable, except where required by law. This includes situations where you choose not to use the credits, or if your account is terminated due to a breach of these Terms. In certain special circumstances (for example, if Matchouse were to discontinue the Platform or a particular credit-required service entirely, or if we, at our sole discretion, choose to refund as a goodwill gesture), a refund or credit reallocation may be offered, but we make no general guarantee of refunds.

7.5 Platform Fees and Commissions

Matchouse may charge fees for certain services or transactions on the Platform. For example, we might charge Service Professionals a commission on leads or completed jobs, or charge Landlords a fee per listing or per successful tenant introduction. Any applicable fees will be clearly disclosed to you before you incur them (such as on a pricing page or at the point of transaction). By using the service and incurring a fee, you agree to pay the fee. We reserve the right to change our fees or introduce new fees, but will provide notice of any such changes applicable to you. If you do not agree to a fee change, you must stop using the service before the new fee applies.

7.6 Third-Party Payment Processors

Payments made through the Platform (for example, purchasing Credits or paying for a subscription, or any escrow service between Users) may be processed by third-party payment providers (such as Stripe, PayPal, or others). These payments are subject to the terms and privacy policies of those third parties, in addition to ours. Matchouse is not responsible for errors or security breaches by payment processors, but we will reasonably assist Users in resolving issues with those providers as needed. If a payment processor fails or a payment is reversed outside of our control, we may not be able to complete the transaction or might have to suspend the related service.

7.7 Taxes

Unless otherwise stated, all fees and purchases are listed in Great Britain Pounds (GBP) and exclude any applicable taxes (such as VAT). Where VAT or other taxes apply, we will add those at the appropriate rate and you agree to pay them. Users (especially Service Professionals and Estate Agents) are responsible for their own taxes in relation to transactions facilitated through the Platform. Matchouse is not responsible for withholding or paying any income tax, national insurance, or other payroll taxes on behalf of any user.

7.8 Refunds to Clients (for Services)

In a scenario where a Service Seeker is unsatisfied with a Service Professional's work and requests a refund, any such refund is a matter between the Service Seeker and the Service Professional, as per their own agreement. Matchouse is not a party to service agreements and generally will not manage or mediate refund processes except as provided in Section 10 (Dispute Resolution) in extraordinary cases. If payment was handled through a Platform feature and both parties agree to a refund, we will facilitate the transaction via the third-party processor as needed.

7.9 No Chargeback Abuse

If you purchase Credits or pay fees via credit card or other methods, you agree not to circumvent our refund policy by requesting chargebacks through your bank without cause. Chargeback abuse may lead to account termination and we reserve the right to dispute any unjustified chargebacks.

8. Intellectual Property

8.1 Matchouse Intellectual Property

The Platform and all content provided by Matchouse (including our logo, design, software, and collective content compilations) are protected by copyright, trademark, and other intellectual property laws. Matchouse (and its licensors, if applicable) retain all right, title, and interest in the Platform and our content. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for your personal or internal business use, in accordance with these Terms. Except for this limited license, you are not granted any rights to use our name, logos, branding, or other intellectual property without our express written consent. You must not copy, distribute, modify, or create derivative works from our site content, and you must not reverse engineer or decompile any software or functionality of the Platform, except as permitted by law.

8.2 User Content Ownership

As between Matchouse and you, any content that you lawfully upload to the Platform remains yours (or your licensors') intellectual property. However, by posting it, you give Matchouse the rights described in Section 6.2 (Content License) to use that content. You also agree that we may preserve or disclose your content and account information if required by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (for example) comply with legal processes, enforce these Terms, respond to claims of infringement, or protect the rights, property, or safety of Matchouse, its users, and the public.

8.3 Infringement Claims

Matchouse respects intellectual property rights. If you believe that any content on the Platform infringes your copyright or other IP rights, you should notify us in writing with details, and we will investigate. We have procedures (consistent with the Digital Millennium Copyright Act (DMCA) for U.S. content or relevant UK copyright law) to remove infringing content and terminate repeat infringers where applicable.

8.4 Third-Party IP in Listings

You must not use third-party trademarks or copyrighted material in your listings or profile without permission. For example, if you are a contractor, you should not use a manufacturer's logo in a way that implies endorsement unless authorized. If you are an Estate Agent, you should have rights to use any photographs or floorplans you upload (e.g., either you took them or have a license). You agree to indemnify Matchouse for any claims that your content infringes another's rights (see Section 11).

8.5 Feedback

If you submit suggestions, ideas, or feedback to Matchouse regarding the Platform or our services ("Feedback"), you acknowledge that such Feedback is not confidential and you grant us a worldwide, perpetual license to use and incorporate that Feedback into our products or services without any obligation to compensate you. This helps us improve our Platform.

9. Disclaimer of Warranties

Use of Platform at Your Risk: Matchouse provides the Platform and all services on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied or statutory, including but not limited to any implied warranties of title, accuracy, merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free, or secure. We do not guarantee that any information (including Listings or Content) is accurate, complete, or reliable.

No Warranty on Outcomes: Matchouse makes no warranty or representation regarding the results that may be obtained from the use of the Platform. This includes no guarantee that using the Platform will result in a successful tenancy, sale, service engagement, or any business benefit. Any decisions made based on information on the Platform (such as deciding to rent a property or hire a professional) are made at your own risk. Users are strongly advised to verify information independently and seek professional advice where appropriate.

Not Responsible for User Conduct: We are not responsible for the acts or omissions of any User on the Platform. We do not endorse any Users or their Content. You understand that actual interactions with others (in person or off the Platform) are solely at your own risk. Matchouse does not have control over, and does not guarantee the quality, safety, legality, truthfulness, or suitability of any property or service; the ability of Landlords or Agents to rent or sell property; the ability of Tenants or Buyers to pay; or the ability of Service Professionals to perform services or Service Seekers to pay for them.

Third-Party Services: Any third-party services, tools, or links made available on or through the Platform (such as payment gateways, identity verification services, insurance offerings, or external websites) are provided for your convenience. We make no warranty or representation regarding these third-party services. Your use of third-party services is at your own discretion and risk, and will be governed by the terms of those third parties. Matchouse is not responsible for any issues arising from third-party services, and you should read their terms and privacy policies carefully.

Beta Features: If Matchouse is testing or piloting new features (labeled as "beta" or otherwise not fully released), those are provided without any warranties whatsoever and solely for evaluation. We welcome feedback but take no responsibility if they misfunction.

Statutory Rights for Consumers: If you are using the Platform as a consumer (i.e., for personal use, not in the course of business), note that some of the above exclusions or disclaimers may not apply to you to the extent that the law (for instance, the Consumer Rights Act 2015) provides you certain protections. However, in such cases, our liability is limited to the fullest extent permissible (see Section 10 below). Nothing in these Terms affects your statutory rights.

No Duty to Monitor: While we strive to provide a safe platform, we assume no responsibility for monitoring the Platform for inappropriate content or conduct. We are also not responsible for the failure to store any Content or communications, or the deletion or loss of any personal data on the Platform, if you have not maintained your own backup of important information.

10. Limitation of Liability and Dispute Resolution

10.1 Limitation of Liability

To the extent permitted by law, Matchouse (including our affiliates, officers, directors, employees, agents, or suppliers) will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, business opportunity, goodwill, or data, arising out of or in connection with your use of (or inability to use) the Platform or any transaction or relationship between users.

Matchouse shall not be liable for any loss or damage arising from:

In any event, if Matchouse is found liable to you for any claim or cause of action, and to the extent permissible by law, our total liability to you (including legal fees) shall not exceed the greater of: (i) the total amounts you have paid to Matchouse in the 12 months prior to the event giving rise to the liability (if any), and (ii) GBP £100. This limitation applies collectively to all claims you may bring against us, our affiliates, officers, employees, etc.

10.2 Non-Excludable Liability

Nothing in these Terms shall limit or exclude our liability for any liability that cannot be limited or excluded by law. In particular, we do not limit liability for death or personal injury caused by our own negligence, or for fraud or fraudulent misrepresentation, or any other liability which by law cannot be limited or excluded. However, if you are using the Platform in the course of a business, please note that we are not liable for death or personal injury to the extent the law allows such liability to be limited in a business context.

If applicable law does not allow the exclusion of certain warranties or liabilities, or if you are a consumer with certain rights, some of the above disclaimers or limitations may not apply to you. In such cases, to the extent a limitation is disallowed, our liability will be limited to the fullest extent permitted by applicable law.

10.3 Dispute Resolution Between Users

Matchouse is not obliged to mediate disputes between users (e.g., between a Landlord and Tenant, or between a Service Professional and Customer), but we may offer to facilitate communication or provide a dispute resolution process at our discretion. If you find yourself in a dispute with another user, we encourage you to first communicate clearly and work together in good faith to resolve the issue. Many misunderstandings can be resolved by direct dialogue.

If direct negotiation fails, you may contact Matchouse support with a summary of the issue. We may then, at our sole discretion, attempt to assist (for example, by contacting the other party and gathering each side's position). You must cooperate with any investigation we undertake into a dispute. After our investigation, we reserve the right (but are not obliged) to make a final determination and resolution of the dispute. This could include, for instance, deciding to refund a payment, allocate a disputed amount between parties, suspend one or both accounts, or require the return of property. By using the Platform, you agree that Matchouse's decision in any such mediated dispute will be binding on the parties, however each party retains the right to pursue legal recourse outside the Platform if they do not accept our decision.

For clarity, any dispute resolution assistance provided by Matchouse is a goodwill service to facilitate user satisfaction and does not mean we assume liability for the underlying dispute. If a user violates our Terms or policies, we may enforce our rights (e.g., terminating an account, as per Section 4.5 and 6.3) regardless of the outcome of a user-user dispute.

10.4 Disputes with Matchouse

If you have a complaint or dispute regarding Matchouse's own services (as opposed to a dispute with another user), please contact us first to attempt resolution. We value our users and will try to resolve any valid concerns. If we are unable to resolve the dispute amicably, the laws and jurisdiction as set forth in Section 12 will apply to any legal proceedings. You agree that, prior to initiating any legal claim against Matchouse, you will provide us written notice of the dispute and a reasonable opportunity (not less than 30 days) to resolve it, before any litigation is filed.

10.5 Release

In consideration for the privilege of using the Platform, you agree that in the event you have any dispute with any other user, you release Matchouse (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from all claims, demands, and damages of every kind and nature, known or unknown, arising out of or in any way connected with such dispute. You also waive any protections (whether statutory or otherwise) that would limit this release to include only those claims which you may know or suspect to exist at the time of agreeing to this release. (If you are a California resident, this means you waive California Civil Code §1542, and if you are a UK resident, this release covers all such claims to the fullest extent permitted by law.)

11. Indemnification

You agree to indemnify, defend (at our request), and hold harmless Matchouse and its affiliates, and each of their officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) that arise out of or relate to:

This indemnity extends to any fines, penalties, or fees imposed by a regulatory authority or court arising out of your conduct.

Matchouse reserves the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter). If we do assume the defense of a matter, you will reasonably cooperate with us in such defense. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Termination and Suspension

12.1 By You

You may stop using the Platform at any time. If you wish to delete your account, you may do so through your account settings or by contacting Matchouse support. Account closure will not affect any ongoing obligations you have to other Users (for instance, if you are in the middle of a rental or service contract, you should resolve that with the other party). Upon deletion, your profile may no longer be visible, but any Content you posted (such as reviews or forum posts) may remain in anonymized form. We may retain certain information as required by law or for legitimate business purposes (like fraud prevention or record-keeping).

12.2 By Matchouse

As noted in Section 4.5, we may suspend or terminate your account for violations of these Terms or any policies, or if we suspect fraudulent, abusive, or illegal activity. We may also terminate your account if required by law (for example, due to sanctions, court order, or a legal settlement), or if providing the services to you is no longer commercially viable or feasible for us. We will endeavor to give you notice of termination or suspension when reasonably possible, but we may suspend immediately in some scenarios (e.g., to prevent harm or if we believe your account is compromised).

12.3 Effect of Termination

Upon termination of your account, whether by you or us, your right to use the Platform ceases immediately. You must cease all use of the Platform and any of our content. We may revoke your password and may bar any further access to your account. You will not be entitled to any refunds for purchases (including Credits) if your account is terminated for cause (i.e., due to your breach). If we terminate without cause (e.g., we close the Platform entirely), we will refund any prepaid amounts for services not rendered, or remaining credits, to the extent feasible. Any provisions of these Terms that by their nature should survive termination (such as indemnities, limitation of liability, dispute resolution, and licenses granted to Matchouse) will survive.

12.4 Right to Appeal

If your account is terminated or suspended and you believe it was a mistake, you may contact us to appeal the decision. We may (but are not obliged to) provide a review of the decision and potentially reinstate the account if we find in our discretion that circumstances warrant it. During suspension, your access is limited; do not attempt to circumvent the suspension by creating new accounts.

12.5 Multiple Accounts and Re-registration

If you have been terminated or suspended, you must not attempt to create new accounts or access the Platform through other accounts. Matchouse reserves the right to terminate any new account that we determine is an attempt to circumvent a prior ban, and such termination may be immediate without notice.

13. Miscellaneous

13.1 Changes to Terms

Matchouse may revise or update these Terms from time to time. We will notify users of any material changes (for example, by posting a notice on the Platform or sending an email) and update the "last updated" date at the top. By continuing to use the Platform after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the changes, you must stop using the Platform and, if applicable, delete your account. It is your responsibility to check for updates to these Terms periodically.

13.2 Entire Agreement

These Terms (including any additional policies or terms referenced and incorporated, such as the Privacy Policy and any applicable usage guidelines or fee schedules) constitute the entire agreement between you and Matchouse regarding the Platform. They supersede all prior understandings or agreements (whether oral or written) regarding the Platform. Any waiver of any provision of these Terms will be effective only if in writing and signed by Matchouse.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right. No waiver by us of any breach or default by you shall be deemed a waiver of any preceding or subsequent breach or default.

13.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. We will, in good faith, modify or replace the invalid or unenforceable provision with a valid and enforceable provision that achieves, to the extent possible, the original intent and economic effect of the original provision.

13.5 No Assignment by User

You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent. Any attempted assignment by you without consent is null. Matchouse may freely assign or transfer our rights and obligations under these Terms (for example, in the event of a merger, acquisition, or sale of assets, or by operation of law) with notice to you as required by law.

13.6 No Agency

No joint venture, partnership, employment, or agency relationship is created between you and Matchouse as a result of these Terms or your use of the Platform. You and Matchouse are independent contracting parties. Likewise, no relationship of agency or employment is created between Matchouse and any Service Professional, Landlord, or other user by their use of the Platform; users are not Matchouse's agents and cannot represent or bind Matchouse in any way.

13.7 Third-Party Rights

These Terms do not confer any rights on any third party, except that any affiliate of Matchouse that is involved in providing the Platform is an express third-party beneficiary of these Terms with the right to enforce them.

13.8 Communications

Matchouse may contact you via the Platform, email, phone, or mail using the contact information you provided. When you contact us, you agree we may record or monitor communications for quality and training. Official notices to Matchouse should be sent to our registered business address (as provided on our website) or to any email address designated for legal notices.

13.9 Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. We specifically exclude the United Nations Convention on Contracts for the International Sale of Goods, which does not apply to the Platform.

13.10 Jurisdiction

You and Matchouse agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. If you are a consumer resident in Northern Ireland or Scotland, you may also bring proceedings in the courts of your home country. Matchouse reserves the right to seek injunctive or other equitable relief in any jurisdiction to enforce these Terms or to stop or prevent an infringement of rights or any illegal or unethical activity.

13.11 Due Diligence Reminder

Finally, we remind all users that while Matchouse strives to create a safe and reliable community, it is crucial to exercise due diligence in all interactions and transactions. Verify information, use common sense, and take independent professional advice when appropriate. Matchouse provides tools and a venue, but the ultimate decision and responsibility rest with you. Stay vigilant, be informed, and happy matching!

If you have any questions about these Terms or need to contact Matchouse for any reason, please refer to the contact information provided on our Platform. By clicking "Accept" or by using our Platform, you acknowledge that you have read these Terms, understand them, and agree to be bound by them.

Revised 07 May 2025 copyright Matchouse Limited 2024-2025