Service Seekers Community Guidelines
View service seekers guidelines
Matchouse Service Seekers Community Guidelines
At Matchouse, we're passionate about connecting people who need services—whether it's property-related, IT, website development, repairs, cleaning, maintenance, building, or even buying or renting a property—with trusted professionals, landlords, estate agents, and more. Our platform is designed to make every connection smooth, reliable, and secure.
As our community grows, it's important that all users follow clear standards that reflect our values of trust, fairness, and respect. These guidelines are here to make sure your experience on Matchouse is safe, positive, and productive.
We're committed to maintaining a transparent platform. If you ever see behaviour that violates these values, please report it using the "Report" feature or contact our support team.
1. Task Posting & Property Requests
To keep Matchouse useful for everyone:
- Only post genuine, legal requests (no spam or fake jobs)
- Be clear about what you need, including timing and expectations
- Don't post requests related to adult services or alcohol-related activities
- Do not use Matchouse to advertise or generate off-platform leads
2. Public Sharing of Private Information
For safety, do not share contact info publicly in messages, comments, or listings. This includes:
- Phone numbers, emails, addresses
- External links (like personal websites or social media)
Use Matchouse's messaging system until your request is active and verified.
3. Unacceptable Behaviour
Matchouse is a community of respectful and professional people. We will not tolerate:
- Hate speech or violent comments
- Harassment, discrimination, or bullying
- Spam, trolling, or abusive language
- Any illegal activities or fraudulent behaviour
This applies to everyone using the platform, including service providers and Matchouse staff.
4. Fair Use of the Platform
To ensure everyone gets a fair chance:
- Avoid submitting fake or duplicate requests
- Do not take conversations off-platform to avoid lead tracking or verification
- Respect the time and effort of the professionals responding to your request
5. Payments and Pricing
Matchouse does not charge you to post service or property requests—it's completely free. You only pay if you choose to opt in to specific services to hire a professional.
- Some premium services are refundable, while others are not—please read the conditions before opting in.
- Agree on pricing clearly before confirming any job or service.
- Matchouse does not hold or process payments—you pay the service provider directly.
- No commission or service fee is taken from the professional's earnings, keeping prices fair and affordable for you.
- Lead costs and optional services help us invest in new features, technology, and platform improvements to better serve the community.
- Cash deals off-platform are not supported or protected.
- Use Matchouse as your central hub for safe, transparent, and flexible hiring.
6. Reviews & Ratings
Your feedback helps build a stronger community:
- Leave honest reviews based on real experiences
- Don't leave false, misleading, or retaliatory reviews
- Ratings help others choose trustworthy professionals
7. Account Requirements
To join and use Matchouse, you must:
- Be 18 years or older
- Provide accurate personal information
- Maintain one verified account per person
Duplicate or fake accounts will be removed, and users may be banned.
8. Working with Others
A great experience starts with good communication:
- Be respectful in messages and calls
- Respond promptly and clearly to offers
- Honour bookings you agree to
If issues arise, our support team is here to help—but your cooperation is key.
These guidelines may be updated over time as we grow. By using Matchouse, you agree to uphold these standards and help us maintain a safe, trusted, and helpful platform for all.
Thank you for being part of the Matchouse community.