This Cookie Policy explains how Percy Real Estate Ltd, trading as Matchouse, uses cookies and similar technologies on the Matchouse website, app, marketplace, profiles, property listings, service listings, booking tools, messaging tools, lead systems, payment features, analytics tools, and Bloc.
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
Matchouse is operated by Percy Real Estate Ltd, trading as Matchouse, company number 15525233, registered office: 25 Cabot Square, London, England, E14 4QZ. Email: [email protected]. Support: [email protected].
1Important Summary
Matchouse uses cookies and similar technologies to make the platform work, keep accounts secure, remember user preferences, improve performance, understand platform usage, support payments, prevent fraud, improve marketing, and deliver relevant experiences.
Some cookies are essential and do not require consent. Non-essential cookies, such as analytics, advertising, marketing, and some personalisation cookies, require consent before they are used. Consent must be freely given, specific, informed, and involve a clear positive action.
2What Are Cookies?
Cookies are small text files placed on your device when you visit a website or use an online service.
Cookies can help a website or app:
Cookies may be:
- Session cookies: deleted when you close your browser
- Persistent cookies: remain on your device for a set period
- First-party cookies: set by Matchouse
- Third-party cookies: set by third-party providers used by Matchouse
3Similar Technologies
This Policy also applies to similar technologies, including:
These technologies may store information on your device or access information from your device.
4Why We Use Cookies
Matchouse may use cookies and similar technologies to:
5Types of Cookies We Use
5.1 Strictly Necessary Cookies
These cookies are required for Matchouse to work. They may be used for login and authentication, account security, fraud prevention, payment security, session management, load balancing, cookie consent storage, platform functionality, access to secure areas, and preventing abuse or spam.
5.2 Preference Cookies
Preference cookies help remember your choices, such as language preferences, location preferences, saved settings, display preferences, cookie banner choices, recently used filters, dashboard preferences, and app or website layout preferences.
Some preference cookies may be essential where needed to provide a requested service. Others may require consent depending on how they are used.
5.3 Analytics and Performance Cookies
Analytics cookies help us understand how users interact with Matchouse. They may collect information such as pages visited, features used, clicks, searches, time spent on pages, error messages, device type, browser type, referring pages, general location, and session behaviour.
We use this information to improve Matchouse, fix errors, understand user needs, improve listings, improve search, improve lead systems, and improve Bloc.
5.4 Marketing and Advertising Cookies
Marketing cookies may be used to measure advertising performance, track campaign effectiveness, understand referral sources, show relevant ads, limit repeated ads, build marketing audiences, measure conversions, and support social media campaigns. These cookies may be placed by Matchouse or third-party advertising platforms.
5.5 Functional and Personalisation Cookies
Functional cookies may help us provide enhanced experiences, such as remembering saved searches, remembering recently viewed listings, improving recommendations, supporting profile suggestions, supporting service or property preferences, supporting personalised dashboards, and improving user navigation.
Some personalisation cookies may require consent depending on their purpose and whether they are necessary to provide a requested service.
5.6 Security and Fraud Prevention Cookies
Security cookies help us protect Matchouse and users. They may be used to detect suspicious login activity, prevent account takeover, prevent fake accounts, detect spam, prevent scam activity, protect payment flows, detect automated misuse, and prevent abuse of leads, Credits, subscriptions, refunds, and messaging.
Some security cookies may be strictly necessary and do not require consent.
5.7 Payment and Subscription Cookies
Payment-related cookies may be used by Matchouse or payment providers to process payments, support subscriptions, detect payment fraud, prevent duplicate payments, manage checkout security, support payment authentication, process refunds, and maintain payment session integrity.
These cookies may be strictly necessary where required to complete a payment or protect payment security.
5.8 Bloc Cookies and Similar Technologies
Bloc may use cookies and similar technologies for agency workspace login, role and permission management, CRM session security, user preferences, dashboard settings, audit logs, communication tools, integration security, usage analytics, error monitoring, product improvement, and fraud and abuse prevention.
Some Bloc cookies are necessary for secure software operation. Others, such as analytics or product usage tracking, may require consent where applicable.
6Third-Party Cookies and Providers
Some cookies and similar technologies may be set by third-party providers. These may include providers for:
Third-party providers may process information according to their own privacy and cookie policies. Matchouse is not responsible for third-party websites or services outside our control, but we aim to use reputable providers and provide appropriate information where required.
7Consent
When required by law, Matchouse will ask for your consent before setting non-essential cookies or similar technologies.
Our cookie banner or preference centre may allow you to accept all non-essential cookies, reject all non-essential cookies, manage cookie categories, change your preferences, and withdraw consent.
8Managing Your Cookie Preferences
You can manage your cookie choices through the Matchouse cookie banner, the Matchouse cookie preference centre, your browser settings, your device settings, or app settings where available.
You can usually block, delete, or restrict cookies through your browser.
9Withdrawing Consent
You can withdraw consent for non-essential cookies at any time through our cookie preference centre. Withdrawing consent will not affect the lawfulness of cookie use before consent was withdrawn.
After consent is withdrawn, Matchouse will stop using non-essential cookies where technically possible, but some cookies may remain on your device until they expire or are deleted from your browser.
10Cookie Retention
Cookies remain on your device for different periods depending on their type and purpose.
| Cookie Type | Typical Duration |
|---|---|
| Session cookies | Until browser or app session ends |
| Login cookies | Session or limited persistent period |
| Security cookies | As long as needed for security and fraud prevention |
| Preference cookies | Until changed, deleted, or expired |
| Analytics cookies | Usually session length to several months |
| Marketing cookies | Usually days to months depending on provider |
| Consent cookies | Usually several months to record your choices |
| Payment cookies | Usually session-based or short-term |
Actual durations may vary depending on the provider and cookie settings. Matchouse maintains an internal cookie register listing cookie name, provider, purpose, category, duration, and whether consent is required.
11Cookies and Personal Data
Some cookies may collect or relate to personal data, such as IP address, device identifier, user ID, session ID, browsing behaviour, search activity, location approximation, profile interaction, lead interaction, and payment session information.
Where cookies involve personal data, we process that data in accordance with our Privacy Policy and UK GDPR.
12Analytics and Product Improvement
Matchouse may use analytics tools to understand how users interact with home pages, search pages, property listings, service listings, provider profiles, booking tools, service request forms, lead tools, Wallet features, subscription pages, Bloc tools, help pages, and marketing pages.
Analytics helps us improve usability, performance, matching, conversion, lead relevance, fraud prevention, and platform stability.
Where analytics cookies are non-essential, we will request consent where required.
13Advertising and Social Media
Matchouse may use advertising and social media technologies to measure campaigns, understand referral sources, promote Matchouse, retarget users where permitted, build audiences where lawful, measure conversion events, and improve marketing performance.
These cookies may be set by advertising networks or social media platforms.
14Embedded Content
Matchouse may include embedded content such as videos, maps, social media content, forms, chat widgets, or third-party tools. Embedded content may set third-party cookies or similar technologies.
Where possible, Matchouse avoids loading non-essential embedded content before consent is given.
15Mobile App Technologies
If Matchouse offers a mobile app, similar technologies may be used in the app, including SDKs, device identifiers, push notification tokens, app analytics tools, crash reporting tools, fraud prevention tools, and local storage.
Where required, consent or permission may be requested through app settings, device settings, or in-app notices.
16Changes to This Policy
We may update this Cookie Policy from time to time. Changes may be made to reflect new cookies, new providers, new features, new Bloc tools, legal updates, consent management updates, security improvements, and platform changes.
The latest version will be available on Matchouse. Where changes are significant, we may notify users through the platform, website, app, or email.
17Contact Us
For questions about this Cookie Policy or how Matchouse uses cookies, contact:
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